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Privacy Notice

The unexciting but important terms of use for Mycroft.

This privacy policy was last updated on 11th December 2024.
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Please note we may update this privacy notice from time to time. If there are any significant changes, we will notify you, but you are welcome to visit this page and review this notice at any time.

1. Data collected and rights of data subjects

When you browse our Website, we collect various data, some of which are considered personal data. You have the following rights with respect to your personal data in our possession:
  • the right to ask us for information about the personal data we hold about you;
  • the right to have us correct or delete such data;
  • the right to refuse or limit our processing of your personal data.

If the processing that we perform is based on your consent, you may revoke your consent at any time, without stating the reason, by sending a written request to the address indicated above. Please note that we cannot process any such requests until we have obtained proof of your identity.

2. Collection of general data

Whenever you browse our web pages, we collect a series of general data. Such general data and information are recorded in logs on the server. The following data are collected:

  • IP address
  • Date and time of the request
  • The difference in time zone relative to the GMT time zone
  • Content of your request
  • HTTP status code/access status
  • Quantity of data transmitted
  • Webpage from which the request was sent
  • Browser (including language and version)
  • Operating system
The general data collected are not attributed to an identified person. We need to collect such data for technical purposes so that we can broadcast our Website in a stable and secure manner.

3. Contact form

When you use the contact form to send us a request, the data that you enter into the form, including your contact details, will be recorded by us so that we can process your request. The processing of such information is governed by our Data Processing Agreement, of which you can receive a copy upon request and the link for which is featured in every quotation we draw up for you. We will not transmit such data to third parties without your consent.

The information you enter into the contact form will only be stored so long as it serves its intended purpose. In cases in which storage depends solely on your consent, we will delete the information whenever you revoke such consent, unless a longer retention period is required by law.

4. Cookies

Our website uses cookies, which are small text files that are saved on your computer and contain retrievable information about your browsing behaviour. Cookies are used to set up your connection to our web services and to customize your browsing experience. Cookies collect information about your IP address, the date and time of your visit, the number of visits, the forms used, your search parameters, the pages you displayed and your preferred settings on our Website.

Most of the cookies we use are “session cookies”, which are deleted automatically at the end of each visit. Other cookies are stored on your computer until you delete them. You can set your browser to prevent our Website from installing cookies or to disable cookies in general. In addition, you can always instruct your browser to delete all the cookies that have already been installed. If so, your settings may prevent our Website from working properly.

5. Web-Tracking

Our Website uses web-tracking tools to help identify problems users may encounter and improve user experience.

Google Analytics is a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, U.S.A. (hereinafter “Google”). Google Analytics uses cookies that enable an analysis of how our Website is used. The information generated by the cookies is sent in anonymised form to a Google server in the USA, where it is stored. Thanks to the anonymisation process, it is impossible to link such data with the data subject. Google will use such information to analyse your utilisation of our Website and generate reports on users’ activities and to provide other services related to the use of our Website and the internet in general. If so required by UK or foreign law, Google or third parties processing data on its behalf may disclose such information to third parties.

You can prevent Google from recording and processing the cookie-generated information about your use of our Website by installing the “Google Analytics Opt-out Browser Add-on” available here: https://tools.google.com/dlpage/gaoptout?hl=en.

Google is certified by Privacy Shield and therefore guarantees compliance with European data protection laws (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active). For more information on data processing by Google, see Google’s Privacy Policy: https://policies.google.com/privacy?hl=en.